Crowdsourcing Thoughts On This Issue

[Tron]

Long weekend, I was out of town on scouting business. I had a scout parent come to me with a unique problem that I am really chewing on. The parent is pissed and ready to pull his three boys out of scouting (transferring troops is not an option). Two of the boys are just along for the ride, the third boy is the scouting engine of the family; however, the third boy has flatlined on advancement and it doesn't make sense. 

The scout is in a nationally highly ranked high school, ranked in the top 10 in my state, competitive entry, he beat out 750 other kids for his freshman slot in the school. That tells me that the kid is smart and driven. You don't get into schools like this without being smart, having drive, and being able to complete tasks. The scout has been in Scouts BSA for 4 years come March, has 49 camping nights, reportedly has participated in every service project for the past 3 years, and has dropped out of sports to focus on scouts. Scout has wanted to go to NYLT for a couple of years now and the window to register is quickly closing per my council website. 

The scout is stuck at 2nd class, and for some reason can't get simple things like 1st class 5a and 5b signed off. The parent swears that the scout is not being held back on purpose, he said he's long term friends with a lot of the other troop leaders, he's a member of the charter org, etc ...  None of this makes sense to me because outside looking in it sounds like the scout is being held back on purpose by the troop leadership; however, how can I argue with the parent. 

What does the crowd think? 

[scoutldr]

What is your role in the troop?  A SM Conference can be held at any time.