The impression of a good number of volunteers is that the Professionals in council are woefully unprepared to serve their customers. We see no Customer service, Poor or non-existent communication, lack of quality programs (you know good programs actually improve new members and retention), no innovation, not really knowing how to leverage their 99% volunteer workforce, blame the unit for not making goals on FOS or popcorn or not signing up for events when no information is provided on theme, location etc. Do you get training in these are or do the DEs/DDs/SEs just ignore it?
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