That is all stored in the same data layer as everyone else. Nationals system wasnt unreliable, it didnt fail, someone in your council borked your records.
I have been told mandatory training for position is a liability, especially since National keep changing what it courses need to be taken to be considered "trained." I was recently considered "untrained" because I had the old SM Fundamentals Course. For whatever reason, my SM Specific classes that I added myself to the rooster, for the reasons below, were not showing up. But the ITOLS class was.
But the #1 problem is BSA's IT systems are unreliable. Not only have I encountered numerous errors on the scout side over the years, I have seen numerous errors on the adult side. Twice in a 5 year period, everyone in my district had their training records vanish. EVERY.SINGLE. PERSON. From the new Cub leader, to the veteran PTC Faculty member, their training records vanished. Even recently several MBs that I have been a MBC for decades were removed from my profile.
And let's admit it, online sessions are horrible. It is very easy to stop paying attention. Plus there is no question and answer.
Lol, training. Training is SO easy and SO many volunteers can't seem to get it done. National needs to make trained status mandatory just like youth protection.