Add Login for New Scout to Access Scoutbook

[Rob441]

Looking for help creating a Login profile for Scoutbook for a new Scout.  In our Troop, we encourage the Scouts to update their advancement progress in Scoutbook themselves whenever they get sign offs in the handbook.  The SPL also uses Scoutbook to send email communications to the rest of the Troop.  It's important for the boys to have their own Scoutbook profiles.   The Scout is my son and his email address is already assigned to his account.  His Scoutbook details are also already connected to my Scoutbook profile.  However, when I tried to set up a new login profile using that email address, we only get an error message when logging in with that information.  The message says "Warning, another user is using the same email address."  Well, yeah.  That's the point isn't it?  Why isn't that account being linked to the login account with the same information?  Any help or tips are greatly appreciated.

Edited yesterday at 03:34 PM by Rob441

[RememberSchiff]

@Rob441  welcome to scouter.com

[InquisitiveScouter]

On 5/12/2025 at 11:34 AM, Rob441 said:

Looking for help creating a Login profile for Scoutbook for a new Scout.  In our Troop, we encourage the Scouts to update their advancement progress in Scoutbook themselves whenever they get sign offs in the handbook.  The SPL also uses Scoutbook to send email communications to the rest of the Troop.  It's important for the boys to have their own Scoutbook profiles.   The Scout is my son and his email address is already assigned to his account.  His Scoutbook details are also already connected to my Scoutbook profile.  However, when I tried to set up a new login profile using that email address, we only get an error message when logging in with that information.  The message says "Warning, another user is using the same email address."  Well, yeah.  That's the point isn't it?  Why isn't that account being linked to the login account with the same information?  Any help or tips are greatly appreciated.

Hi @Rob441!  And welcome!

You need to explain this problem and post his BSA ID number on the site for the Scoutbook User Advisory Council (SUAC):

https://discussions.scouting.org/t/another-user-using-my-email-address1/488777

(I just grabbed that thread at random, but the SUAC admins should answer you there.

Good luck!

[Rob441]

@InquisitiveScouter I posted the question on the other forum and was able to get this resolved almost immediately.  Thanks for the tip!

[InquisitiveScouter]

15 minutes ago, Rob441 said:

@InquisitiveScouter I posted the question on the other forum and was able to get this resolved almost immediately.  Thanks for the tip!

You are most welcome!  That's what we are here for, brother!