I couldn't agree with your more regarding recognition and family participation.
The question at hand is Pack management software. The parents can simply log into to Scoutrack and input the awards thus having those awards easily communicated to our person that goes to the scout shop. This method in place of missed phone calls, messages, misinterpretations. In addition software like scoutrack has a calendar with auto emails sent to everyone in the pack. Rosters, contact info that can be easily updated by any parent, etc. There are numerous benefits and features. It's simply better th