THEY'RE BACK!! I, too, placed an order over a year ago and never heard anything. I've been watching this forum and seeing that I wasn't the only one having these problems. Last week, after seeing the most recent comments posted here, I sent them another email and asked about my order from last year. They researched it and replied saying they didn't have it. I placed a new order with them and got my medals and patches, ALL IN JUST 3 DAYS!! This is the kind of service everyone's been expecting all along.