gautreaux

ScoutManage is unreliable and not user-friendly. I had a complaint because they've removed the ability to credit duplicate belt loops/pins. I sent an email to this address and received a reply from Lee Atchison who made up some new rules, "Each award can only be earned once. Even belt loops, you are required as a Webelos to redo the requirements for some belt loops, but thats not the same as earning the belt loop again (there are some units that allow the belt loop to actually be earned more than once, but this is not common)." Of course, this is baloney. Webelos must earn some belt loops again and it is clearly stated so in the handbook. So I replied and respectfully gave Mr. Atchison the correct information from various BSA collateral, and I am now being ignored. I tried the Facebook suggestion as someone else said, but I have not heard anything on their wall. I think I am going to have to create custom awards to make sure these are all recorded. I hate this because ScoutManage is not a good system; however, it's a tremendous undertaking to switch software and we all know how much spare time there is for something like that. My only saving grace is my son is about to cross over and I hope to God his Troop uses a better system.

support@scoutmanage.com is their email address. I had a complaint because they've removed the ability to credit duplicate belt loops/pins. I sent an email to this address and received a reply from Lee Atchison who made up some new rules, "Each award can only be earned once. Even belt loops, you are required as a Webelos to redo the requirements for some belt loops, but thats not the same as earning the belt loop again (there are some units that allow the belt loop to actually be earned more than once, but this is not common)." Of course, this is baloney. Webelos must earn some belt loops again and it is clearly stated so in the handbook. So I replied and respectfully gave Mr. Atchison the correct information from various BSA collateral, and I am now being ignored. I tried the Facebook suggestion as someone else said, but I have not heard anything on their wall. I think I am going to have to create custom awards to make sure these are all recorded. I hate this because ScoutManage is not a good system; however, it's a tremendous undertaking to switch software and we all know how much spare time there is for something like that. My only saving grace is my son is about to cross over and I hope to God his Troop uses a better system.