Thank you for the replies. I'm trying not to be frustrated about it. It is what it is. I just didn't know if I should be pushing harder or just wait it out! I do know what council it is, it was listed on the pack website, so I will give them a call in the morning.
if anyone can answer one more question - and this one is pretty petty - It asked what grade my son is in. He's on summer break now, so what should I put? The grade he just completed, or what he is going into? It's a silly question, I guess it will be sorted when I call, if I can get through.