Their complaint is the lack of Scout Spirit on the boy's account, and in their defense, yes, the boy has not shown any Scout Spirit for the past 2 years. He even dropped the ball in the last 2 months(of a 1 year position) as SPL, but the troop was sort of SM-less during that time and was struggling. He is not showing Scout Spirit is what they are saying, and I have to agree. Maybe I can find a compromise?-I always look for a win-win.