"Thats funny. They spam so much that they offer an explanation and an apology! "
What's funny is this snide comment shows what kind of person you are since you've something to sell at the same price as their product. My troop is using MyScoutLink and I'm not receiving spam nor have I heard any complaints from others. I'd also add they are very responsive to questions or concerns.
Doug's response seemed reasonable and helpful to me. How else would a person answer that. Of course, I'm not advertising my own product.