GP1971 10 Posted February 29, 2012 Share Posted February 29, 2012 I bought a flag at our national scout shop to use during den meetings. This past weekend it got wet and the colors ran. I think I've seen somewhere they don't do that but they did with the flag I was sold. I don't want another one but I want someone who can do something about it to know. Any suggestions of who to contact? Link to post Share on other sites
shortridge 184 Posted February 29, 2012 Share Posted February 29, 2012 Try customerservice@scoutstuff.org or 1-800-323-0732. Link to post Share on other sites
Papadaddy 121 Posted February 29, 2012 Share Posted February 29, 2012 Take it back for a refund. Link to post Share on other sites
Eagle92 110 Posted February 29, 2012 Share Posted February 29, 2012 BSA merchandise has a lifetime guarentee. bring it back. Link to post Share on other sites
packsaddle 753 Posted February 29, 2012 Share Posted February 29, 2012 Take a bucket of water with you when you do. Then dip the replacement out in the parking lot and if the colors run (go catch them...sorry, couldn't resist) take that one back for a new replacement. Then dip that one...repeat as necessary. Sooner or later they'll get the message. Link to post Share on other sites
KC9DDI 11 Posted February 29, 2012 Share Posted February 29, 2012 You could do what Packsaddle mentioned, or maybe just say something to the Scout Shop manager like "Water seems to make the colors in the flag bleed. Could you maybe pass that along to someone in quality control?" Friendly, courteous, kind, etc etc. Link to post Share on other sites
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