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After a discussion in another thread about myscouting tools -- which I've used a million times since creating my account in 2003 -- I decided to log back in to check on this new option someone mentioned. I had literally been in the tool 5 days ago (as of this posting). I tried logging in but could not. Tried to recover my password, no dice. Tried using my email and BSA ID, still no joy. Tried every option offered by the system and nothing worked. Tried from work computers, laptops, iPads, iPhones, other networks and nothing worked. Sent an email to BSA using their customer support. Their reply? Can't help me, open a new account. Tried contacting myscouting technical support and got the same reply. Called their help desk and they cannot find any record of me being in their system...ever!!!! They recommend a new account BUT they are not sure they can recover my old data!!!! So how does BSA lose an account AND data over ten years old? I asked around fellow scouters and I am not alone. Of the 30 or so folks I correspond with nearly 1/3 have the same problem. Advice: Check your myscouting account and back up your data. Don't trust BSA because they don't seem capable of managing ANY data.