It sounds as though many here (and the SM in question) missed a golden opportunity to enlist the mother as an ally.
I believe that the ideal response would have been to give the mother the information about patch placement, then ask her to HELP turn this into a learning experience for the scout by forcing him to go out and get the information from his patrol leader or other sources (and tell her about those sources). Let her know that she has the correct information so that she can ensure that he has accomplished his task correctly. Explain how this dovetails with the Scouting Program.
Hopefully I will remember this when I am stuck in the same situation.
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