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Re: BSA National and E-Mail
Cheryl Singhal (csinghal@CAPACCESS.ORG)
Mon, 3 May 1999 17:31:27 -0400
On Sun, 2 May 1999, Jim Gibson wrote:
> > So, with this in mind, lets try again as to why BSA national
> > cannot provide a link for feedback and questions.
>
>
> Being directly involved in my company's email communication responses, I
> know how much work is involved in keeping up with the flood of mail
> resulting from a public address. We have three full-timers who do nothing
> but answer email, and work their buns off trying to keep up with it all.
> We've taken the attitude -- and a good one, I think -- that the only kind of
> reply should be a timely one. Our average response time is about 2 days.
> Wouldn't you be even more annoyed to send an email to an organization, and
> receive a reply 4 weeks later (if at all)?
Most of the places to whom I send e-mail have an auto-bot response that
comes -- Thank you for contacting us, we read all incoming mail, but feel
perhaps one of the following may be able to help you sooner.... with a
list of OTHER places to look.
BSA could easily set up such an autobot, and with filters and the like
(assuming someone down there knows more about using 'em than I do!), can
manage to send out Council appropriate lists of places to look. Or even
re-route incoming TO a local Council office for action. And if there's
going to be some sort of Irving to Council connection on full-time anyway
(rumor I heard recently, may not be true), then EVERY council will have
at least an intra-net address.
The late, unlamented management credo of "Work Smarter, not harder" may
actually apply here?
Cheryl
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