Re: BSA National and E-Mail
Jim Gibson (nefesh@EROLS.COM)
Sun, 2 May 1999 01:54:45 -0400
> So, with this in mind, lets try again as to why BSA national
> cannot provide a link for feedback and questions.
As much as I would like to see BSA have an email address, and as much as I
would criticize them as much as the next scouter, I have to stick up for
them in this regard.
Being directly involved in my company's email communication responses, I
know how much work is involved in keeping up with the flood of mail
resulting from a public address. We have three full-timers who do nothing
but answer email, and work their buns off trying to keep up with it all.
We've taken the attitude -- and a good one, I think -- that the only kind of
reply should be a timely one. Our average response time is about 2 days.
Wouldn't you be even more annoyed to send an email to an organization, and
receive a reply 4 weeks later (if at all)?
If BSA does open up an email address, I hope they do it properly and with
appropriate staffing for the job rather than frustrate potentially thousands
of emailers eagerly awaiting a response to their question.
Oh, and don't you think that ...
> Here are but a few and their presence begs the question of how they
> believe enough in their mission that they can answer the mail but we
can't.
> Communist Party USA
> http://www.hartford-hwp.com/cp-usa/docs/about.html
is a cheap shot?
Just one guy's opinion,
Jim Gibson
ASM, Troop 119
Merchantville, NJ
